Our support team is ready to assist with any questions, account-related issues, technical concerns or general feedback. Whether you need help with deposits, withdrawals, verification or a technical fault, contact our advisers and they will respond promptly and practically. Use live chat for urgent matters, email for detailed enquiries, or phone for account-related discussions during business hours. We aim to resolve most enquiries quickly and in a helpful manner.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat and email) (for deposits, withdrawals, verification) |
| General enquiries | [email protected] (company and compliance enquiries) |
| Affiliate enquiries | [email protected] (partnerships, partner sign-ups, marketing) |
| Phone | +44 20 7946 0853 (calls and SMS) (urgent account issues) |
| Working hours | Live chat 24/7; Phone Mon-Fri, 09:00-22:00; Email Mon-Fri, 09:00-18:00. Typical response: live chat immediate; email 2-4 hours. |
Email Support
For account issues, document submissions, or detailed requests, email is the preferred contact method. Please send messages to [email protected] with a clear subject line and include your full name, account ID, and up-to-date contact details. Providing all necessary information upfront helps us resolve queries faster and avoids delays when verifying documents or reviewing account history.
Contact Form
Response Time
Most enquiries are answered within one business day. Simple requests via live chat or email are usually handled the same day, while more complex issues, such as payment investigations or KYC reviews, may take several days depending on their nature. We prioritise urgent cases, but actual response times can vary with case complexity and current support volume.
Feedback
We welcome your feedback, suggestions and ideas to improve the site. Please share any issues, feature requests or usability tips - we review every submission carefully and use your input to refine games, promotions and support. Your feedback helps us prioritise fixes and plan updates. Send comments through the in-site feedback form or contact [email protected] and we will respond promptly.