Terms and Conditions

This page sets out the rules that govern use of our platform. It explains the relationship between you and us, and describes your obligations as a user. By registering an account and using our services you agree to comply with these terms, any posted policies and any specific rules that apply to promotions or particular products.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Use a unique email and password, and do not share your login with anyone. Notify us immediately if you suspect unauthorised access. We may suspend or close accounts where fraud, abusive behaviour, multiple accounts or other breaches are detected. Account suspension may result in temporary freezing of funds while we investigate.

Eligibility requirements

To use our services you must meet the minimum legal age and any other eligibility criteria applicable in the United Kingdom. You must not open an account for someone else, and you must not allow another person to operate your account. We carry out identity and address verification checks; providing false or incomplete information may lead to account closure and retention of funds where fraud is suspected.

Acceptable platform use

Use the platform lawfully and in line with these terms. Prohibited actions include - but are not limited to - money laundering, collusion, use of unauthorised software or bots, and attempting to bypass geographic or access restrictions (for example via VPN or proxy). Harassment of staff or other users, and attempts to manipulate games or events, will lead to account restrictions and possibly referral to relevant authorities.

General bonus and promotion rules

Promotions are subject to specific terms that will be published with each offer. Unless stated otherwise, promotional funds and free spins carry conditions such as wagering requirements, game contribution rules and maximum bet limits. We reserve the right to withdraw, amend or refuse promotions where abuse is suspected or errors occur. Bonus balances may be forfeited where multiple accounts or other breaches are identified.

Deposits and withdrawals

All payments must be made from sources in your name. We may limit deposit and withdrawal methods and set transaction limits for security and regulatory reasons. Withdrawals are subject to verification checks and may be delayed while we complete identity, source of funds or security checks. We will return funds in line with the verified funding method where practicable. Any fees or limits will be published in the payments section of your account.

Dispute resolution

If you have a dispute, contact customer support in the first instance so we can investigate. We aim to acknowledge enquiries promptly and provide a clear response. If the matter is not resolved to your satisfaction, we will explain any further escalation routes available to you. During a dispute we may place temporary holds on relevant balances pending investigation.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be notified to you via the contact details on your account or by a prominent notice on the site. Continued use of the platform after changes are posted constitutes acceptance of the updated terms. Where required, you may be asked to reconfirm acceptance before continuing to use certain services.