Responsible Gambling

We are committed to safer gambling and to keeping play controlled and enjoyable. Our approach is practical: we provide tools, clear information and easy routes to get support so that every player can set their own limits and stop or step back if gambling stops being fun. Below you will find how we protect players, the controls available on account, signs of risky behaviour and where to find professional help.

Player protection principles

We put player welfare first by promoting informed choices and by making safety tools readily available. We aim for transparency about account controls, verification checks and how to pause or close an account. Our team acts on reports of problem behaviour and follows a consistent process when a player needs help.

Activity-control tools

Players can control their activity from the account area. Available tools include deposit limits, loss limits, session time-outs, reality check reminders and self-exclusion options. Limits are applied at account level and can be changed by the player with a short delay to prevent impulsive increases.

How to set and change controls

Limits are set in My Limits. We recommend starting with conservative daily or weekly caps and adjusting only after a cooling-off period. Changes to increase limits usually take 24 hours to come into effect; decreases are applied immediately.

Deposit limits

Deposit limits can be set per day, week and month. Typical ranges allow small to moderate caps so players can budget effectively. We encourage players to set a minimum first-deposit threshold and to use self-imposed limits to avoid overspending.

Loss limits

Loss limits let you limit net losses over a set period. When a loss limit is reached, betting is blocked for that session or period. This is an effective tool for staying within affordable spending.

Time limits and session breaks

Session time-outs and reality checks remind you to take breaks. Options include automatic reminders after 30, 60 or 120 minutes and the ability to pause your account for short breaks. Longer account breaks can be requested if needed.

Self-exclusion

Self-exclusion is available for set terms from six months up to permanent exclusion. When you choose self-exclusion, access is blocked and we will offer guidance on next steps. We also support national self-exclusion schemes where applicable.

Signs of problematic behaviour

Look out for chasing losses, borrowing to gamble, neglecting work or relationships, and increasing frequency or stakes. If you notice these signs in yourself or someone else, it is a prompt to use limits, take a break or seek support.

Practical tips to stay in control

Set strict deposit and loss limits, decide on time limits before you start, avoid gambling when stressed or under the influence, and keep a separate budget for entertainment. Use reality checks and take regular breaks to reassess activity.

Professional help and support organisations

If you need support, trusted UK organisations include BeGambleAware, Gamblers Anonymous and Samaritans. These services offer confidential advice, self-assessment tools and treatment referrals. If you prefer formal self-exclusion, look into national schemes such as GAMSTOP.